Política de reembolso

At Sky9Cue, we are committed to providing high-quality products and ensuring our customers are satisfied with their purchases. Please read our policy below regarding returns and exchanges.

1. Product Quality Guarantee

We strive to ensure all items sold at Sky9Cue meet high standards of quality. If you receive a product that is damaged, defective, or not as described, please contact us immediately so we can resolve the issue.

2. Returns & Exchanges

We accept returns and exchanges under the following conditions:

Timeframe: You must request a return or exchange within 14 days of receiving your order.

Condition: Items must be in their original, unused condition, with all tags and original packaging intact.

Proof of Purchase: Please provide your order number or receipt when requesting a return.

3. How to Start a Return

To initiate a return or exchange, please send an email to our support team at:

📧 sky9cue@outlook.com@

Please include the following information in your email:

Your full name and order number.

The name of the item(s) you wish to return.

A brief explanation of the reason for the return (e.g., damaged, wrong size, etc.).

Photos of the product, especially if the item is damaged.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of business days.

Shipping costs are non-refundable.

5. Shipping Costs for Returns

If the return is due to a defect or an error on our part, Sky9Cue will cover the return shipping costs.

If the return is due to a change of mind or personal preference, the customer is responsible for the return shipping fees.

If you have any questions or concerns that are not covered here, please feel free to reach out to us at telmoaruil1@hotmail.com. We are here to help!