Política de envio

At Sky9Cue, we want to ensure that your shopping experience is as smooth as possible, from the moment you place your order until it arrives at your doorstep. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 1-3 business days.

Please note that we do not process or ship orders on weekends or public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking information (if applicable).

2. Shipping Methods and Delivery Times

We offer Standard and Express shipping options.

Estimated Delivery Time: Depending on your location, delivery typically takes between 14 business days.

Please note: Delivery times are estimates and are not guaranteed, as they can be influenced by carrier delays, customs processing, or unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight/size of your order.

4. Customs, Duties, and Taxes

Sky9Cue is not responsible for any customs fees, import duties, or taxes applied to your order.

Any additional charges for customs clearance must be covered by the customer. Please check with your local customs office for more information regarding your country's regulations.

5. Tracking Your Order

Once your package is shipped, you will receive an email containing a tracking number.

You can use this number to monitor the progress of your shipment through the carrier’s website.

6. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately at sky9cue@outlook.com .

We will do our best to resolve the issue with the carrier.

7. Incorrect Shipping Address

Please double-check your shipping information during checkout. Sky9Cue is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately before the order is shipped.

8. Contact Us

If you have any questions or need further assistance regarding your delivery, please reach out to us at:

📧 Sky9cue@outlook.com